Frequently Asked Questions
Process
Our goal is to make contact with all new inquiries within 24 hours, though depending on volume it may take just a bit longer. Please be patient, but should you need immediate assistance, call 775-232-3145 and we will do our best to help you immediately.
Unless you deem otherwise, we will select a restaurant for you. However, you are also welcome to review our participating restaurants list and let us know which one you’d prefer. Please have two (2) back-up choices, in case the restaurant’s hours are limited or we have an issue with ordering food from your first choice.
Money
100% of donations are used to pay for food, supplies, childcare and other resources requested by those in need. Frontline Helper does not use any donation money to pay for administrative or any other expenses outside of those required as stated previously.
Food
We will make every attempt to accommodate any and all food allergies, and you should be asked that question upon intake. If there is a particular restaurant where you have confidently eaten in the past, please let us know and we will attempt to order from that location.
Simply email kerri@synclearning.net. Please provide your name, restaurant name, location address (or additional location addresses if applicable), hours of operation, a link to your menu, and your phone number. We will be in contact to ask you a few questions and then get you added to the list!
Personal Information
Yes – we will not share any of your information, including any details related to your current situation with anyone, without your prior authorization and consent.
Child Care
All child care workers are registered with Washoe County and have prior experience. However, Frontline Helper does not do background checks nor assumes responsibility for caregivers. Please perform due diligence and request background information that will provide you with your own personal level of reassurances. That may or may not include references, background check, CPR certification, etc. But again, the responsibility of background and experience is the responsibility of the individual needing child care services, not Frontline Helper or its affiliates.
Liability
No – all drivers who are making deliveries are required to provide proof of personal vehicle insurance and agree to hold harmless Frontline Helper should an accident arise during the course of making deliveries or otherwise volunteering for Frontline Helper.
